I cannot log on to My library
It may be that your account has been blocked for some reason. For example, after three failed attempts to log on. If that happens, please contact Customer Service.
Why has my library card been blocked?
| Possible reason | How to fix it |
|---|---|
| Debt too high | Make payment (debt may not exceed €2.50) |
| Debt too old | Pay the full amount outstanding |
| Items overdue for a long time | Return items and pay fines |
| Three failed attempts to log on | Contact Customer Service |
| Missing information (address, ID) | Go to service desk to provide missing details |